Thank you for choosing Rupanuga Bhaktivedanta Foundation for your spiritual books and devotional items. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before making a purchase.

Shipping Methods and Timeframes

We offer the following shipping options:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 10-14 business days

Please note that these are estimated timeframes and may vary depending on your location and any unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping destination. The exact shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping

We offer free standard shipping on orders over ₹2000 within India. International orders and express shipping options are not eligible for free shipping.

International Shipping

We ship internationally to most countries. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.

Handling of Fragile Items

For delicate items such as marble artifacts and devotional items:

• We use special packaging materials to ensure the safety of fragile items during transit.
• Fragile items may require additional processing time to ensure proper packaging.
• We recommend choosing express shipping for fragile items to minimize handling time.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

Shipping Restrictions

Some items may have shipping restrictions due to their nature or size. If an item cannot be shipped to your location, you will be notified during the checkout process.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

• Please contact us within 7 days of the expected delivery date.
• We will work with the shipping carrier to locate the package or process a claim.
• If the package cannot be located or is confirmed damaged, we will arrange for a replacement or refund.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

Email: contact@rupanuga.org
Phone: 8273501510
Address: Rupanuga Bhaktivedanta Foundation, Rupanuga House, Keshav Dham Road, Vrindavan

We reserve the right to modify this shipping policy at any time without prior notice. By placing an order, you acknowledge that you have read, understood, and agree to this shipping policy.